We accept returns for exchange or refund 30 calendar days after delivery of the product.   If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your product, please contact us at monkalur@monkalur.com to determine the best way to return your product.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered, and unused condition is:

  • Without showing signs of wear or damage in anyway
  • Within 30 days of the delivery date (after 30 days, no returns are allowed)

Please contact us immediately if an item is received damaged or is incorrectly shipped by us. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item if seller is not at fault. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at monkalur@monkalur.com.